Why Work at YSG?
YSG is a young, fast-moving company — small enough that your work is visible from day one, and ambitious enough that you'll be handed real client problems, not busywork. We keep hierarchy light: good ideas travel fast regardless of title, and everyone here has a direct hand in shaping how we deliver IT services.
We offer flexible, remote-friendly work options built around outcomes rather than hours in a chair — what matters is that clients are supported and problems get solved, not where you're sitting when you do it.
If you're new to the industry, YSG is a genuine springboard: you'll rotate across service desk, cloud, security, networking, and data work, build a broad technical foundation, and pick up certifications along the way — all with direct mentorship from people who've done the job.
Careers at YSG
We work in the following areas, but are not limited to them. Want to work with us in the future? Submit Resume
Responsible for being the first point of contact — logging tickets, triaging incidents, and resolving common issues such as password resets, access requests, and basic hardware/software troubleshooting within SLA. Handle escalations that need deeper OS and application fixes, endpoint configuration, and coordination with specialist teams, while keeping documentation and the knowledge base current. Track recurring issues to spot patterns worth fixing at the root, and help onboard new hires on tools and process. Communicate clearly with end users throughout, so every ticket feels handled, not just closed.
Handle day-to-day user questions on the SaaS tools clients rely on — account setup, permissions, basic configuration, and known-issue fixes. Run integration troubleshooting, data sync fixes, and vendor escalations, and help onboard new clients onto their SaaS stack, building product expertise across multiple platforms. Document common fixes and share them with the wider support team to speed up future tickets. Stay current on platform updates and release notes so clients hear about changes before they cause confusion.
Monitor security alerts, run routine vulnerability scans, and follow playbooks to contain common threats such as phishing, malware alerts, and suspicious logins. Investigate confirmed incidents, tune detection rules, and lead client-facing security assessments and audit prep. Keep clients informed with clear, non-technical updates during active incidents and post-incident reviews. Contribute to the playbooks that make the next response faster and more consistent across the team.
Monitor connectivity and uptime, handle basic router/switch/Wi-Fi troubleshooting, and escalate outages per runbook. Build and configure client networks, manage firewalls and VPNs, and lead root-cause analysis on recurring issues — hands-on infrastructure work that builds toward certifications like CCNA and beyond. Maintain accurate network diagrams and documentation as environments change. Plan upgrades and changes around client business hours to minimize disruption and keep everything auditable end to end.
Run routine health checks, backups, and simple query or access requests, keeping an eye out for performance alerts. Maintain query and index tuning, schema changes, and own backup/recovery strategy and data integrity across client environments. Plan capacity ahead of client growth and test recovery procedures regularly. Review slow queries and storage trends proactively, so performance issues get caught long before clients ever notice them.
Build and maintain standard reports and dashboards, clean incoming data, and answer routine ad-hoc requests from clients. Run predictive and exploratory analysis on new data models, partnering directly with clients to turn their data into decisions. Present findings in plain language so non-technical stakeholders can act on them confidently. Validate data quality upstream so every report and model clients see can be trusted at a glance.
Maintain existing automations and scripts, monitor scheduled jobs, and handle first-line fixes when a workflow breaks. Build new automations and AI-assisted workflows from scratch, integrate them into client systems, and measure the time and cost they save. Continuously test and refine workflows as client processes and tools evolve. Keep a clear audit trail for every automation, so its logic stays understandable to the whole team over time.
Handle routine provisioning, user/license management, and monitoring across Azure, AWS, and Microsoft 365. Own architecture decisions, cost optimization, migrations, and security hardening of client cloud environments. Track spend against budget monthly and recommend right-sizing where it saves clients money. Stay ahead of provider changes and new services, bringing relevant options to clients before they have to ask.
Respond to client questions and requests across phone, email, and chat, keeping response times fast and tone consistently helpful. Own escalations that need coordination across teams, manage client relationships day-to-day, and turn feedback into process improvements. Track satisfaction trends and flag recurring pain points before they become churn risks. Build the templates and playbooks that keep every interaction feeling personal, not scripted.